Your NMS is reporting a device outage. You recall seeing this before but are not completely sure.
According to the ITIL® v3 framework, what is the next step that you should take to begin working
on the issue?
A.
Inform your escalation contact and request that they look into it.
B.
Contact your supervisor.
C.
Look at the known-error database for troubleshooting steps.
D.
Call Tier II support and work with them to resolve the problem.
Explanation: