According to the ITIL?v3 framework, which three statements are true with regard to effective problem management? (Choose three.)
A.
The goal of problem management is similar to the goal of incident management.
B.
Resources dedicated to problem management are more effective than resources dedicated solely to managing incidents.
C.
A problem ticket can be opened as a result of a single incident ticket.
D.
It is desirable to align incident and problem management categories.
E.
Like incident management, problem management is reactive in nature.
F.
All incidents ultimately require a problem ticket for final closure.