Select the answer that best describes the role of Microsoft CRM within the solution.
A.
functions as the call queuing and call routing component to perform screen pops
B.
acts as the interface and data store for the customer records database
C.
performs automatic lookups of the Caller ID information sent directly from the Cisco CallManager Express to the Microsoft CRM server
D.
functions as the TAPI listener to receive new call information from Cisco CallManager Express