Select the two answers that best describe the Screen Pop feature provided by the Cisco CRM Communications Connector. (Choose two.)
A.
supports automatically popping the customer record when a customer call is internally transferred from one CRM user to another
B.
opens customer account record on recipient’s PC screen as call arrives
C.
provides a screen pop of the customer’s previous purchase history with the company for the agent to view
D.
supports manual association of calls with new or existing account records