Select the answer that best describes the business benefits provided by the Screen Pop feature.
A.
saves the user time when an inbound or outbound call is placed or received by automatically popping the customer service record of the employee who owns the customer case
B.
automatically pops configured telemarketing scripts which allows the employee to up-sell the customer on the latest products
C.
saves the user time when an inbound or outbound call is placed or received, by automatically popping the customer record and phone call record on the user’s screen
D.
improves customer service by automatically popping the customers last e-mail to the Microsoft CRM user