Select the answer that correctly describes how a user associates an incoming call with an existing customer record if the caller’s phone number is not associated with the Microsoft CRM customer contact record.
A.
The Cisco CRM Communications Connector software cannot associate an incoming call with an existing customer record if the caller’s phone number is not associated with a Microsoft CRM customer contact record.
B.
Enter the name of the customer in the Find Customer field of the Cisco CRM Communications Connector GUI and click Find. Then click on the customer name to associate the caller with an existing customer record.
C.
Enter the name of the customer in the search field of the Cisco CRM Communications Connector client GUI and click the Search button. Then click the Create New Phone Call Record icon.
D.
The Cisco CRM Communications Connector software uses an interactive voice response solution to associate an incoming call with an existing customer record.