Select the two answers that correctly describe the functionality provided by the Call Association feature. (Choose two.)
A.
associates a phone call record with a customer record, eliminating the need for the user to browse for the correct customer record for each phone call
B.
automatically associates incoming calls to the employee who owns the customer record
C.
allows the Microsoft CRM user to manually associate a new incoming phone call to an existing customer record
D.
associates a phone call record with the last agent who spoke with the customer