Select the answer that best describes how the Automatically Pop Customer Record and New Phone Activity Record on Unique Match works.
A.
When an incoming call uniquely matches an existing customer record, the phone call record and customer record are popped onto the screen without user intervention.
B.
When an incoming call matches several customer records, all customer records that match are automatically popped onto the user’s screen.
C.
Incoming calls from unknown callers automatically pop a blank customer record because there was no match to an existing customer record.
D.
You cannot automatically pop the customer record and new phone activity record; it is done manually.