which Cisco Unified CCX setting takes precedence over "Automated Available" to determine the agent’s next state?

When a call terminates, which Cisco Unified CCX setting takes precedence over “Automated Available” to determine the agent’s next state?

When a call terminates, which Cisco Unified CCX setting takes precedence over “Automated Available” to determine the agent’s next state?

A.
Service Level settings

B.
Automatic Work

C.
Automatic WrapUp

D.
Resource Pool selection

E.
Prompt for this CSQ



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