What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

A.
The call cannot be transferred or conferenced back to an agent.

B.
The caller will not hear MOH during the transfer.

C.
The system loses track of the call and the associated data for reporting.

D.
The receiving phone will not get calling line ID information on the phone display.