A Cisco Unified Contact Center Enterprise routing script can send calls directly to a pre-defined label or extension on a Cisco Unified Communications Manager IP Phone. What is the impact of that sort of routing on the system?
A.
The Cisco Unified Contact Center Enterprise solution will automatically take the call back based on the ring-no-answer settings for the agent group associated with the call if no one answers within the timeout parameter.
B.
The Cisco Unified Contact Center Enterprise solution cannot send calls outside the defined range of agent extensions / device targets in the system.
C.
The Cisco Unified Contact Center Enterprise solution loses track of the call and reports it as “transferred out”.
D.
The Cisco Unified Contact Center Enterprise solution does not lose track of the call if the call is transferred to a monitored or agent extension / device target in the system.