In a Cisco Unified Contact Center Enterprise deployment with two IP IVRs used for queuing, how does the system avoid sending calls to one of the IP IVRs if it is out of service?
A.
The ICM routing script translation route to VRU node automatically detects the out-of-service condition and ignores the failed IP IVR.
B.
The ICM routing script translation route to VRU node “consider if” conditional statement must be used to qualify the Peripheral Status of the IP IVR to prevent calls from going to an out-of-service IP IVR.
C.
The Cisco Unified Communications Manager CTI ports for the IP IVR would have a “forward on failure” to redistribute the calls sent by the ICM to the failed ports.
D.
The ICM Send to VRU node is used to detect a failed VRU peripheral automatically.