Refer to the exhibit.
In this Cisco Unified Contact Center Enteprise system design:
All calls come into the US Data Center for treatment or queuing in a local Cisco Unified IP IVR
Agents are located in a call center in the US and India and there are also Mobile Agents in their
local countries using “nailed-up” connections via the local PSTN
All agents are using CTI OS for their agent desktop, using a specific connection profile to define
the appropriate silent monitoring method for their location
In this design, a Supervisor in the US wants to monitor agents in India. What are the possible
combinations that will allow that to happen? (Choose two.)
A.
The Supervisor logs in using the “Desktop Monitoring” profile and can monitor any CTI OS
agent in India.
B.
The Supervisor logs in using the “Desktop Monitoring” profile and can monitor the Mobile
Agents in India.
C.
The Supervisor logs in using the “Desktop Monitoring” profile and can monitor the internal or
local Call Center Agents in India.
D.
The Supervisor logs in using the “India-CTI OS Silent Monitor Server” profile and can monitor
any CTI OS agent in India.
E.
The Supervisor logs in using the “India-CTI OS Silent Monitor Server” profile and can monitor
the Mobile Agents in India.
F.
The Supervisor logs in using the “India-CTI OS Silent Monitor Server” profile and can monitor
the internal or local Call Center Agents in India.
Explanation: