Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise deployment, the Cisco Unified ICM Routing Script
and related Cisco Unified IP IVR Application shown in the exhibit are causing calls to drop while
in queue at the Cisco Unified IP IVR. What is the best option to correct this problem?
A.
Add another “Run External Script” Node and connect the Success Path from Node 5 (five) to
this new Node to allow calls to queue for an additional 180 seconds.
B.
Increase the maximum steps for a Cisco Unified IP IVR Script in the IP-IVR/CRS Server
AppAdmin > System Parameters.
C.
Replace Node 6 (six) with a “Release Call” node which will transfer control of the queued call
to the Cisco Unified IP IVR.
D.
Use a Line Segment to connect the Success Path from Node 5 (five) to the “Queue to Skill
Group” Node 4 (four).
E.
Add additional Prompts in the Cisco Unified IP IVR BasicQ.aef script to play music, which will
allow the script to play music for longer than 180 seconds.