How will the system treat this call?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, the Cisco Unified ICM Call Routing
Script shows one call failed in the Translation Route to VRU node. How will the system treat this
call?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, the Cisco Unified ICM Call Routing
Script shows one call failed in the Translation Route to VRU node. How will the system treat this
call?

A.
If a Default Route is configured on the Peripheral, the call is redirected to the number
configured under “Forward On Failure” on the CTI Route Point used for the Dialed Number in
Cisco Unified Communications Manager.

B.
The caller would hear the default error prompt from the Cisco Unified IP IVR.

C.
The script would return the label 8000, so the call is redirected to the extension 8000 in Cisco
Unified Communications Manager.

D.
If a Default Route is configured on the Peripheral, the call is rerouted to the Default Route.



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