Refer to the exhibit.
An agent in a Cisco Unified Contact Center Enterprise system is reporting that the system is
automatically changing the agent’s state from “Ready” to “Not-Ready” for no apparent reason.
In the Cisco Unified Communications Manager configuration, the default Calling Search Space for
the
CTI Ports and CTI Route Points is “Calling Party.”
Given the log file and Cisco Unified Communications Manager configuration, which option is the
most likely cause of the failure?
A.
The agent walked away from the desk without putting him or herself into “Not Ready.” To
resolve this issue instruct the agent to put his or her phone in a “Not Ready” state before
leaving the workstation.
B.
The error is caused by a Cisco Unified Communications Manager Calling Search Space misconfiguration. The Calling Search Space of the CTI Route Point 1208 needs to have the
agent’s extension 613373 in Cisco Unified Communications Manager.
C.
The error is caused by a Cisco Unified Communications Manager Calling Search Space mis
configuration. The Calling Search Space of the calling device needs to have the agent’s
extension 613373 in Cisco Unified Communications Manager.
D.
The agent’s extension 613373 is not associated with the IP-IVR JTAPI/CTI user in Cisco
Unified Communications Manager. From the Cisco Unified Communications Manger
Administration > User; add extension 613373 as a controlled device.