Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the caller to opt out
and leave a voice-mail message for an agent team while in queue. The Cisco Unified IP IVR
application “Scriptl .aef” is called to prompt the caller and transfer the call to voice mail. What
impact does the script shown in the exhibit have on the system?
A.
Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as “Abandoned”
in the Cisco Unified CCE Call Type reporting.
B.
Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as “Transferred
Out” in the Cisco Unified CCE Call Type reporting.
C.
Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as “Handled” in
the Cisco Unified CCE Call Type reporting.
D.
All calls that are sent to this script will be sent to the vmEXT using the Call Redirect step. E.
Callers will remain in queue after they leave the voice-mail message.