Refer to the exhibit.
In the Cisco Unified Contact Center Enterprise solution, the Cisco Unified ICM Script Editor
provides a “Monitor Mode” that is useful in understanding how calls are being handled in real time.
Given the screen capture, which two states describe the calls handled by this Call Routing Script?
(Choose two.)
A.
Thirty calls are currently in queue for the “Gold” Skill Group.
B.
Three calls failed the Queue to Skill Group Node because no “Gold” agents were logged in.
C.
Agents in the “Gold” Skill Group were immediately available for 20 calls.
D.
Four calls remained in queue on the Cisco Unified IP IVR waiting for available agents and
heard the prompts played by the “qmsg” script.
E.
“CCM1_1” is the Media Routing Domain of the “Gold” Skill Group.