Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise system, an agent reports being unable to transfer or
conference callers with other agents. The agent is able to accept new inbound calls from the
system, but cannot transfer the call. The log files shown in the exhibit were collected from the
Cisco Unified Communications Manager PIM logs, the JTAPI Gateway log, and the Cisco Unified
Communications Manager Trace log during testing of this failure. Which issue may be the cause of
this problem?
A.
The wrong Calling Search Space is defined on the Agent IP Phone in Cisco Unified
Communications Manager.
B.
The wrong Partition is defined on Agent Directory Number on the IP Phone in Cisco Unified
Communications Manager.
C.
No Transcoding Resources are defined in the MRGL assigned on the IP Phone in Cisco Unified
Communications Manager.
D.
Cisco Unified Communications Manager only allows one call leg per Directory Number on the
IP Phone. The transfer fails due to the second call leg being invoked by the agent.