Refer to the exhibit.
Calls in a Cisco Unified Contact Center Enterprise system are failing when the system attempts to
queue the calls on the Cisco Unified IP IVR. A VRUCAP file was captured from the failed call.
Based on this log file, what are the possible causes for the call failing?
A.
The DNIS 9091 is not configured as a JTAPI Application for the Cisco Unified IP IVR.
B.
The GED-125 Service Control Interface does not support Subtype 7 as part of a routing dialog.
C.
The IP-IVR Script “NoAgents.aef” does not exist.
D.
The Cisco Unified IP IVR Script “NoAgents.aef” is missing an “Accept Contact” step in the
workflow.
E.
The Cisco Unified IP IVR ICM Service is out of service and needs to be restarted.