Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise deployment with the Outbound Option, the
CCM1_Cisco_Voice_Sales skill group did not receive any outbound calls on Tuesday between
8:30 a.m. and 9:00 a.m.
During this time frame the campaign was scheduled to begin at 8:30 a.m. and 10 (ten) agents
were logged into the skill group.
Based on the Cisco Unified ICM Admin Script that is used to control the outbound calling, what
could cause the group not to get any outbound calls?
A.
The Outbound Percent for the skill is set to 50%.
B.
The Admin Script is invalid because the Time legs are inverted.
C.
The period the Admin Script was set to run is hourly and the next time that it ran was 9:00 a.m.
D.
The Outbound mode in Node 6 should be set to “BLENDED”.