Refer to the exhibit.
After reviewing the CTIOS log shown in the exhibit, identify the “final” agent state for these agent
IDs.
10771
99960
99920
A.
Agent 10771 is Talking
Agent 99960 is Busy
Agent 99920 is Talking
B.
Agent 10771 is Available
Agent 99960 is Talking
Agent 99920 is Reserved
C.
Agent 10771 is Reserved
Agent 99960 is Available
Agent 99920 is Talking
D.
Agent 10771 is Busy
Agent 99960 is Reserved
Agent 99920 is Talking
E.
Agent 10771 is Reserved
Agent 99960 is Reserved
Agent 99920 is Busy