Refer to the exhibit.
In the distributed Cisco Unified Contact Center Enterprise design with multiple Cisco Unified
Communications Manager clusters as shown in the exhibit, what is the impact if Agent 2551
transfers a call, routed to that agent by Cisco Unified CCE, directly to Agent 1233 using the agent
extension 3311?
A.
Agent 1233 could get an ACD call routed by Cisco Unified CCE on extension 3311.
B.
Cisco Unified CCE would reject the transfer across the intercluster trunk automatically.
C.
Agent 1233 would get the call, but without any screen pop or CTl data.
D.
Cisco Unified CCE provides cradle-to-grave reporting on the call once it is sent to Agent 1233.
E.
The call would only work if both agents were using either CAD or CTI OS desktops.