You have received a trouble ticket stating that users in accounting are not able to use the CFwdAll softkey to forward their calls to voice mail. Their phones continue to ring when they receive inbound calls,even after they have pressed the CFwdAll softkey and the Messages button. What is a possible cause of this issue?
A.
The users have not been enabled to use CTI.
B.
The users have not been associated with their phones.
C.
The voice-mail ports are not registered.
D.
There is a database replication issue with the subscriber the phones are registered to.
E.
The phones are not configured to use the standard phone template.