What is the maximum response time for a Business level Premium Support case?
A.
120 seconds
B.
1 hour
C.
10 minutes
D.
12 hours
What is the maximum response time for a Business level …
What is the maximum response time for a Business level Premium Support case?
E, 24 hours
Max response time for general guidance is 24 hrs, depends if another situation is occurring. See below
Case Severity and Response Times*
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour
https://aws.amazon.com/premiumsupport/compare-plans/
B