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mahmoud

mahmoud

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A WAN service has primary attributes that define the service, including the following:
■ Bandwidth
■ Bursting capacity
■ QoS classes and policies
■ Multicast support

An SLA defines expected service levels for secondary attributes:
■ MTTR
■ MTBF
■ Packet loss
■ Latency
■ Jitter
■ Availability