In the implement phase, the ongoing support hand-off meeting provides which of the following benefits?
A.
improves customer satisfaction by ensuring a productive operations environment of systems and processes; and minimizes the time it takes tomigrate the customer into an automated and process-oriented environment, realizing productivity benefits from operations resources
B.
provides the customer with necessary reactive break-fix services required for daily operation of the network, the availability of reactive break-fix services being a requirement for customer acceptance of the implementation
C.
establishes both an ongoing review process to ensure that issues are addressed promptly and that the partner can assess and position service activities proactively and a communications mechanism to help the partner maintain awareness of the customer’s issues
Explanation:
During the implement phase of the Network Lifecycle, service activities and components are performed to ensure the new solution is integrated without disrupting the network or creating points of vulnerability.
In implementation you will complete the activities and tasks that were not completed in the Staging service component. Within Implementation there are six activities that must be completed.
1. The first step is to Prepare for implementation.
2. Secondly, Install, configure, and integrate system components Next, Complete Implementation Plan Test Cases. Document implemented components, devices and applications. Develop an Implementation Report. Finally, hold a Post Implementation Hand Off Meeting. In the Prepare for Implementation activity, you will verify a site remediation plan has been executed successfully. Verify received equipment against the Bill of Materials or B-O-M. Catalogue, tag and add components, devices and applications to the customer’s inventory. Assemble system components in the staging area. Perform basic out-of-box testing to verify all systems boot up. Activity two is to Install, configure, and integrate (advanced technology) system components. In this activity you should: Install hardware and software. ; Complete cabling and other physical connectivity. Verify all hardware/software versions and upgrade, as appropriate; verify all systems boot up. Configure hardware and software, and Commission system. In the Complete Implementation Plan Test Cases activity, you should test system connectivity. The fourth activity, Document implemented components, devices and applications , includes compiling the as built documentation. Activity five is developing an Implementation Report. In this activity you should:
Describe the network implementation at a high level. Assess the compliance of implementation elements into existing design parameters and also the completeness of implementation. Check the conformance of the implementation to Cisco’s leading practices. Describe new features and functionality, and configuring changes. Recommend changes to the existing network implementation. Lastly, during the Post Implementation Hand Off Meeting activity, you will discuss all the steps that were completed during implementation with the customer.