Which two operations technology strategy development activities within the prepare phase
are performed recommending people, processes, and tools supporting the operations and
management of a system to the customer? (Choose two.)
A.
define the requirements for monitoring service-level measurements
B.
analyze documented business and technology requirements of the customer
C.
examine and evaluate existing operations and network management process flows and
existing operations and network management designs
D.
define and document the appropriate service-level requirements associated with
availability, capacity, and security that correlate with the technology service delivery goals
E.
identify and assess the operational requirements that address and meet the business
objectives and goals of the customer