Which two operations technology strategy development activities within the prepare phase are performed recommending people, processes and tools supporting the operations and management of a system to the customer?
A.
Define and document the appropriate service-level requirements associated with availability, capacity and security that correlate within the technology service delivery goals
B.
Define the requirements for monitoring service-level measurements
C.
Analyze documented business and technology requirements of the customer
D.
Identify and assess the operational requirements that address and meet the business objectives and goals of the customer
E.
Examine and evaluate existing operations and network management process flows and existing operations and network management designs