What type of document should be used to outline terms between an IT services provider
and the business or customer?
A.
Capacity Management Plan
B.
Service Improvement Plan
C.
Operational Level Agreement
D.
Service Level Agreement
Explanation:
What type of document should be used to outline terms between an IT services provider and the business or customer?
What type of document should be used to outline terms between an IT services provider
and the business or customer?