What is the first step in helping to differentiate yourself with your customers?

What is the first step in helping to differentiate yourself with your customers?

A.
Demonstrate your proposed roadmap, with architectural strengths vs.generic business
needs

B.
Understand your customer’s needs including: vision and strategy and execution
requirements

C.
Explain how your skill and knowledge addresses weaknesses in the customer’s IT
department

D.
Conduct internal research to determine the CIO’s personal interests, in order to build
rapport