Which accurately describes the main aspects of the gap analysis approach?

Which accurately describes the main aspects of the gap analysis approach?

A.
Measure how the customer’s infrastructure has performed against industry benchmarks

B.
Yes, because the call will use the device CSS

C.
Identify needs or problems due to differences between the customer’s current and

desired future state

D.
Identify differences between the customer’s current IT products and those available in
the market