You are working as a senior technician at Certkiller .com. You are teaching a few trainees about
troubleshooting techniques. Which of the following steps in the troubleshooting and repair process
would you say is MOST effective to reduce redundant effort?
A.
Document activities and outcomes of repair steps.
B.
Verify the problem resolution.
C.
Identify the root cause of the failure.
D.
Discuss the problem with the user and identify any recent changes.
Explanation:
You should always document the steps performed during repairs and troubleshooting. That way
you can ensure that similar tasks in the future are solved much quicker.