You are a Certkiller .com technician working at a customer’s home. Your cellular telephone rings
and the caller ID indicates that the call is one of your friends. Which of the following would be the
BEST way to handle the incoming call?
A.
Ignore the call and send a text message to the friend to tell him that you’ll call back when you
leave the customer’s home.
B.
Answer the call, but keep it as short as possible.
C.
Let the customer know that it is an important call and ask to leave for a short while. Step
outside the home and take the call.
D.
Let your voicemail handle the call and return it once you have left the customers home.
Explanation:
The customer is probably a paying customer and it would be bad manners to answer private calls
during the service time that the customer pays for in one or another way.