A technician receives a service telephone call and immediately has ideas about resolving the
problem. The customer feels strongly about providing additional information. Which of the
following actions should the technician take?
A.
Tell the customer that the technician appreciates the information provided but the technician
needs to focus on the issue.
B.
Tell the customer that the technician does not need assistance in resolving the problem.
C.
Inform the customer that the technician has all the information needed to resolve their problem.
D.
After the customer provides the information, restate the information back to the customer.