A technician overhears a co-worker giving potentially damaging advice to a customer over the
telephone. The technician should:
A.
interrupt the conversation and give the customer the correct advice.
B.
ask the co-worker to place the customer on hold and inform the co-worker of the correct
information.
C.
allow the customer to act on the information given so that the customer and co-worker will learn
from the experience.
D.
interrupt the conversation and tell the customer that the customer is receiving incorrect advice.