Which of the following should you avoid when explaining a technological concept to a customer?
A.
Using analogies and examples.
B.
Using industry jargon or acronyms.
C.
Limiting the amount of information to what is necessary for the user to know.
D.
Using visual aids like graphs and charts.
Explanation:
Industry jargon and acronyms is for other technicians with similar education. Using these when talking to a customer will cause more confusion than explanations.