When a technician is questioning a user about a problem, the user appears frustrated and starts explaining the problem in an angry tone of voice. Which of the following would be the BEST action to take?
A.
Start working while the user is talking and solve the problem quickly.
B.
Interrupt and reassure the user that you will find the solution.
C.
Inform the user that the technician will not continue unless the user remains calm.
D.
Listen attentively and allow the user to finish explaining the problem.