A customer recently purchased a new computer and has been experiencing trouble. The customer
is on the telephone with a technician for the fourth time and is frustrated by the number of
problems with the computer. The technician should:
A.
tell the customer that frustration is understandable and assure the customer that the technician
will try to resolve the problems.
B.
advise the customer that the computer is defective and needs to be returned.
C.
advise the customer that these problems are common to lower-end computers and suggest that
the customer should have purchased a more expensive machine.
D.
tell the customer that there is nothing wrong with the computer and suggest that the customer
enroll in a computer training course.