An angry customer reports being unable to send or receive email after several telephone calls to
technical support. The customer demands that the problem be fixed immediately because the
customers boss is waiting for a critical email. Which of the following actions should a technician
take FIRST?
A.
Start troubleshooting the issue.
B.
Put the customer on hold and research the customers previous work orders.
C.
Apologize to the customer and state that the technician will attempt to help.
D.
Transfer the call to a supervisor.