A technician is helping a customer troubleshoot a problem with a modem. The technician would
like to run a HyperTerminal test to determine whether the modem will now connect and the
customer only has one phone line. Which of the following would be the BEST action for the
technician to take?
A.
Give the customer a case number and ask the customer to call back if problem continues.
B.
Ask the customer to call back on a different line and continue running HyperTerminal test.
C.
Offer to call the customer back to confirm that the HyperTerminal test was successful.
D.
Explain to the customer that follow-up will not be needed.