A customer reports purchasing a video card and the card is not working. The customer starts to
yell and demand that the card be fixed immediately. Which of the following should a technician do
FIRST?
A.
Tell the customer that they will be able to receive help when the customer stops yelling.
B.
Tell the customer in a calm voice that if the yelling continues that the call will be terminated.
C.
Advise the customer that the tone of voice is inappropriate and the technician is terminating the
call.
D.
Terminate the customers telephone call and notify the supervisor.