While assisting a customer on an extended issue it becomes necessary to place the customer on
hold to request assistance. When you ask the customer if they would mind being placed on hold
they decline. Which of the following would be the BEST action to take next?
A.
Tell the customer that you will need to put them on hold to continue assisting them.
B.
Leave the customer on the line and step away quietly.
C.
Place the customer on hold for a short time.
D.
Ask the customer what they would prefer to happen next or offer to call back.