Active listening skills include which of the following? (Select THREE).
A.
Ignoring technical information provided by the customer because customers are not typically
technically proficient.
B.
Ignoring a customers tone of voice because it is irrelevant to the nature of the problem.
C.
Focusing attention on a customer without letting external factors provide a distraction.
D.
Completing a customers sentences when it seems apparent what the customer is going to say.
E.
Trying to understand the customers point of view.
F.
Asking questions to confirm understanding of a customers statements.