A customer reports being unable to access email. A technician states that there are technical
problems and that email is temporarily unavailable. When the customer suggests that the
technician should send an email to staff advising them about the problem, the technician should:
A.
suggest that the customer take an introductory course in computer networking.
B.
explain to the customer in-depth how the companys email system works.
C.
put the customer on hold and tell other technicians about the customers comments.
D.
politely tell the customer that this is impossible under the present circumstances.