A technician agrees to assist a co-worker with a support call. Which of the following actions should
the technician take?
A.
Ask the customer to call later so the technician can talk with the co-worker about the
information gathered so far.
B.
Ask the same questions in different ways to ascertain whether the customer is telling you
everything that led to the problem.
C.
Be short, concise, and impersonal when asking questions to resolve the customer’s issue
quickly.
D.
Introduce yourself to the customer and apologize for repeating any questions that have already
been asked.