Upon receiving an urgent call from a customer, a technician determines that an onsite visit is
required. The technician promises the customer that a co-worker will be onsite later because the
technician does not want the customer to become upset. After checking, the technician realizes
that the co-worker cannot visit the site. Which of the following actions by the technician would
avoid a similar situation in the future?
A.
Avoid making promises to customers.
B.
Ask a supervisor to send the co-worker to visit the site as promised.
C.
Check with a co-worker before making commitments for the co-workers schedule.
D.
Tell the customer that all appointments are tentative.