It is appropriate to terminate a support call when a: (Select TWO).
A.
technician’s shift is over.
B.
customer is satisfied or the problem is escalated.
C.
customer requests to continue the resolution on their own.
D.
customer is yelling.
It is appropriate to terminate a support call when a: (Select TWO).
It is appropriate to terminate a support call when a: (Select TWO).
A.
technician’s shift is over.
B.
customer is satisfied or the problem is escalated.
C.
customer requests to continue the resolution on their own.
D.
customer is yelling.