In a private enterprise environment, an employee telephones and requests that the password be
reset. A technician verifies the employee’s information and resets the password. Which of the
following would be the BEST way to document this telephone call?
A.
Reset password for the employee and document the new password.
B.
Document that the user requested a password reset and that the password was reset as the
user requested.
C.
Document the user’s name, telephone number, the request made and the action taken.
D.
Email the user’s new password to the user’s supervisor.