As a technician at AIOTestKing.com you receive a call from a customer with a computer that refused to boot. The customer states that during a memory upgrade, the customer felt a static shock. Which of the following information should you give the customer?
A.
tell the customer that there is nothing that can be done and explain the hazards and dangers of ESD.
B.
inform the customer where a grounding strap can be purchased prior to performing upgrades in the future.
C.
listen to the customer, attempt to diagnose the extent of the damage and educate the customer about the dangers of electrostatic discharge (ESD).
D.
advise the customer against performing their own upgrades and recommend that the customer contact a professional for future work.